Return and Refund Policy for ihcare.ae

Thank you for shopping at ihcare.ae. We are committed to ensuring your satisfaction with our high-quality supplements. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy below to understand the terms and conditions for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Timeframe: The product must be returned within 7 days from the date of delivery, in compliance with UAE consumer protection laws.
• Condition: The item must be unused, unopened, and in its original packaging with all seals, labels, and price tags intact. This is particularly important for supplements to ensure safety and hygiene.
• Proof of Purchase: A receipt or proof of purchase (e.g., order confirmation email or invoice) is required.
• Non-Returnable Items: The following items cannot be returned or refunded due to health and safety regulations:
  • Opened or used supplements, vitamins, or other consumable products.
  • Products with tampered or missing serial numbers.
  • Temperature-sensitive products that have been improperly stored.
  • Products purchased as part of a promotional offer (e.g., “Buy 1 Get 1 Free”) unless all items in the offer are returned.

2. Refunds for Defective or Damaged Products

We stand behind the quality of our supplements. If you receive a product that is defective, damaged, or incorrect:

• Notification: Contact our customer support team within 7 days of receiving the product via email at [email protected] or by calling our customer service number (insert number).
• Process: We will evaluate the case and may require photos or additional details to verify the issue. If approved, we will either:
  • Replace the item at no additional cost, including return shipping.
  • Issue a full refund to the original payment method or as store credit, depending on your preference.
• Refund Timeline: Refunds will be processed within 3 business days after we receive and inspect the returned item. For credit/debit card payments, the refund may take an additional days to reflect in your account, depending on your bank or card issuer.

3. Refunds for Change of Mind

• We offer a 7-day money-back guarantee if you change your mind, provided the product is unused, unopened, and in its original, re-sellable condition with all packaging intact.
• During Christmas and New Year Holidays we accept 11 Days money back starting from 25th December to 4th of January. 
• Restocking Fee: A restocking fee of up to 10% of the product’s original price may apply to cover handling and processing costs.
• Shipping Costs: Return shipping costs are the responsibility of the customer, and original delivery charges are non-refundable unless the return is due to our error or a defective product.

4. Return Process

To initiate a return:

1. Contact our customer support team at [email protected] or call (insert customer service number) within 7 days of receiving your order.
2. Provide your order number, details of the issue, and whether you prefer a refund or replacement.
3. Our team will provide a return authorization and instructions for shipping the item back to us.
4. Package the item securely in its original packaging and ship it to the provided address. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.
5. Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund or exchange.
6. Once approved Refund processing time are 3 days.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange a product for the same item, contact us at [email protected]. You will be responsible for return shipping costs unless the exchange is due to our error or a defective product.

6. Cancellation of Orders

• Before Shipment: If you wish to cancel an order before it has been shipped, contact us immediately at [email protected] or (insert customer service number). If the order has not yet entered the shipping process, we will cancel it and issue a full refund.
• After Shipment: If the order has already been shipped, cancellation may not be possible. You may refuse delivery, and we will process a refund upon return of the item to our warehouse, subject to a restocking fee and deduction of shipping costs.

7. UAE Consumer Protection Compliance

In accordance with UAE Federal Law No. 24 of 2006 and Federal Decree Law No. 5 of 2023, we ensure:

• Clear display of our return and refund policy on our website.
• Fair compensation for defective or unsatisfactory products.
• Protection of your consumer rights, including the right to safe products and transparent pricing.

8. Contact Us

For any questions or to initiate a return, please contact us:

• Email: [email protected]
• Phone: +971 555 9 555 67
• Address: ihcare.ae, Dubai Silicon Oasis . United Arab Emirates

We strive to make your shopping experience with ihcare.ae seamless and satisfactory. Thank you for choosing us for your wellness needs!

Last Updated: August 19, 2025