iHcare for Food Supplements Trading LLC (“iHcare,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our nutritional supplements, or interact with our services (collectively, the “Services”). Our principal office is located at Dubai Silicon Oasis, Park Avenue, Dubai, United Arab Emirates.

Information We Collect

We collect personal information you provide to us in various ways, including:

• Contact Information: Such as your name, email address, shipping address (and instructions), postal code, and telephone number.
• Account Information: Login credentials (e.g., email address and password) when you create an account on our Services.
• Social Media Information: Information from your public social media profile if you choose to link it to your iHcare account.
• User Content: Information you submit, such as reviews, comments, or questions about our supplements.
• Payment Information: Name, billing address, and payment details (e.g., card number, expiration date, security code) for payments processed by us. (Third-party payment processors like PayPal have their own privacy policies.)
• Order History: Details about products you’ve viewed or purchased.
• Other Submissions: Information provided through contests, surveys, or our “Contact Us” feature.

We may also collect information automatically through your use of our Services, including:

• IP addresses, browser type, device identifiers, and usage data via third-party analytics tools like Google Analytics. To learn more, visit Google Analytics Privacy, or opt out at Google Analytics Opt-Out.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders for supplements.
• Communicate with you about your account, orders, or inquiries.
• Send promotional offers, newsletters, or updates (you may opt out at any time).
• Improve our Services, website functionality, and product offerings.
• Prevent fraud and ensure the security of our platform.
• Comply with legal obligations under UAE law.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties except as described below:

• Service Providers: We share data with trusted partners (e.g., payment processors, shipping companies) to deliver our Services.
• Legal Compliance: We may disclose information if required by UAE law or to protect our rights.
• Business Transfers: In the event of a merger or sale, your information may be transferred as part of our business assets.

International Data Transfers

Your information may be transferred to and processed in countries outside the UAE, such as where our service providers operate. We ensure these transfers comply with UAE data protection laws, using safeguards like contractual agreements where necessary.

Your Rights

Under applicable UAE law, you may have rights to:

• Access, correct, or delete your personal information.
• Object to or restrict certain uses of your data.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us as outlined below. You may also lodge a complaint with the UAE Data Protection Authority if needed.

Security

We use industry-standard security measures (e.g., encryption) to protect your information from unauthorized access. However, no method is 100% secure, and we cannot guarantee absolute protection.

Third-Party Links

Our Services may link to third-party websites or features (e.g., social media plugins). We are not responsible for their privacy practices, and we encourage you to review their policies.

Retention

We retain your personal information for as long as necessary to provide our Services, fulfill orders, and comply with UAE legal requirements (e.g., tax or consumer protection laws).

Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and your continued use of our Services constitutes acceptance of the updated terms.

Contact Us

For questions or to exercise your rights, contact us at:

• Email: [email protected]
• Address: iHcare for Food Supplements Trading LLC, Dubai Silicon Oasis, Park Avenue, Dubai, United Arab Emirates
• Phone: +971555955567

Last Updated: February 27, 2025